Primary Sync Services

Primary Sync Service such as Caesium-based Primary Reference Clocks form the most important elements of the entire Sync Network and asset portfolio. As a result we offer a range of bespoke services to ensure continuation, enhancement and development options for such technical requirements.

A vital and expensive element of the network, Primary References are the most important resources in the Synchronisation Network. Caesium-based Primary References are unusual in the respect that their operation is based on an internal, naturally depleting resource normally characterised as the life of the Caesium Tube. This tube life limitation gives Caesium Primary References a shorter operational life than other synchronisation units.

Our Primary Reference as a Service (PRaaS) means you don’t have to worry about the expense and risk associated with repairing or replacing your Primary References. We will provide a Primary Reference conforming to your requirements maintain and supply an appropriate operational Primary Reference to replace the original in the event of failure.

Similar ‘lease style’ options can be designed such as ‘Sync As A Service’ where sync enhancements may be required during either a transactional phase of a network uplift or for service trials such as PtP and its associated service options.

Longer term or permanent options are also available which suit the changing technology of the Sync world which will be less hardware based but with more service impacting effects where quality assurance against service delivery options will governed by tighter than ever compliance regulations such as MiFID II annual compliance accreditation where the user will want a sync related service and its compliance security rather than worry about its own technical turn-key solution.

Primary Reference Sites Within the UK

If the failure of the supported Primary Reference unit is reported, by acknowledged contact with us, the earliest possible deployment, subject to availability, will be the same day. If notification is received before 16:30, by acknowledged contact with us, then the earliest possible deployment, subject to availability, will be the next day respective of if it is a working day.

Primary Reference Sites Outside the UK

The earliest possible deployment will be agreed by both parties in recognition of the transport restrictions of the technology. We endeavour to ensure that any Subject Matter Expert dispatched to site for Primary Reference replacement will be fully equipped with appropriate tools.

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Synchronisation Management as a Service

Our Synchronisation Management as a Service (SMaaS) represents the gold standard of network synchronisation management.
 Allow us to take responsibility for the management of your synchronisation units. We can either install a local or cloud-based server and provide 7/5 or 24/7 proactive network management of your synchronisation units.

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Primary Reference as a Service

Our Primary Reference as a Service (PRaaS) means you don’t have to worry about the expense and risk associated with repairing or replacing your Primary References. We will provide a Primary Reference conforming to your requirements to maintain and supply an appropriate operational Primary Reference to replace the original in the event of failure.

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Caesium Primary Reference Repair Cover

Our Caesium Primary Reference Repair Cover service is designed to ensure minimal impact on a network during an instance of complete failure and subsequent repair of the unit. 
Any possible repair of non-Caesium Tube components will be covered as part of the Caesium Repair Service.


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